Frequently Asked Questions

Fibre uses light signals for much higher speeds (up to 1 Gbps), low latency and near-symmetric upload. ADSL/VDSL runs over copper telephone lines; speed falls with distance from the exchange and rarely exceeds 100 Mbps.

Enter your postal code in the coverage check to see service type, top speed and rollout status. If your code is not listed, fill in the pre-registration form and we will call you when it joins the rollout plan.

After application the installation crew arrives on average within three working days. In buildings needing new infrastructure it can take one to three weeks. Installation is scheduled in two-hour windows.

Yes. No residential tariff has a data cap or post-cap throttling (fair use).

Yes. If you file the move notice at least seven days ahead, your commitment moves to the new address free of charge. If the new address has no infrastructure the contract ends without an early-termination fee.

88% of fault tickets are closed within 24 hours. A remote test is done immediately and, if a site visit is needed, a technician appointment is given the same or the next day.

The Wi-Fi 6 modem is free for the duration of the tariff and is returned when the subscription ends. If not returned, the device price is charged on the final invoice.

No. The TV box connects to the modem via Ethernet or Wi-Fi and the picture arrives over internet protocol. On smart TVs, box-free viewing through the app is also possible.

Log in with your subscriber number and a one-time code sent to your registered mobile. From the portal you can open fault tickets and view invoice and tariff details.

An SLA (service level agreement) puts uptime, response and resolution time commitments in writing. In case of breach, a fee refund is made automatically.